Saturday, October 8, 2011

Horrible web site - Citi Commercial Cards / Citimanager

Corporate policy now dictates that we use a Citibank corporate card... replacing the very functional 'First Card' we previously used. No problem... until one is forced to use their website to view bills etc.

1. Horrible login security

A password that needs to be between 6 and 9 characters long.
- What if I want a password with 10? Doesn't fit in their database table... too bad.
The password can't have any repeated characters in it
- Why not?
It must have mixed case and numbers
- Ok, that I can live with
After logging in with a password that fits all those requirements... it wants to know in which city I was born
- Why? If someone can remember the password that fits all the requirements... good luck to them in looking at  the price of the dinner I paid for on my company card

2. Horrible layout

Try to understand how much you need to pay - good luck

3. One way messaging

Yes, every time I login, I have a new message in my inbox about some system downtime.
But, try to send a message to customer service, with an enquiry about your account... no way. You need to call to a call center, remember a whole other set of authentication details, and hope that the person on the other end can answer your question

Customer first... not a chance.
Move into the 21st century Citibank.